FAQ’s

Do you offer next-day delivery?

Yes! If you place your order before 12 PM you’ll receive your order the next day.

Which delivery couriers do you use?

We use trusted UK delivery couriers. The courier used will depend on your location and the size of your order.

Once your order has been dispatched, you will receive an email containing your tracking details.

Can I change or cancel my order after placing it?

We begin processing orders as quickly as possible. Therefore, we cannot guarantee that an order can be changed or cancelled after it has been placed.

Please contact our customer support team immediately at mumumusuuk@gmail.com, and we will do our best to help.

Do you deliver outside the UK?

No. We currently deliver only to customers with a UK delivery address.

What should I do if my order arrives damaged?

Please contact us within 48 hours of receiving your order.

Include your order number and clear photographs of the damaged item and packaging. Once we have reviewed the issue, we will arrange a suitable replacement or refund where appropriate.

What should I do if my order has not arrived?

First, check the tracking information provided in your dispatch email.

If the tracking has not updated or your order has passed the estimated delivery date, please contact us at mumumusuuk@gmail.com with your order number.

How can I contact customer service?

You can contact us by email at  mumumusuuk@gmail.com

We aim to respond within [24–48 hours], Monday to Friday, excluding UK bank holidays.